WhaTap Labs

About WhaTap Labs

WhaTap Labs, a Seoul-based company established in 2015 by CEO Dongin Lee, operates as a prominent software-as-a-service (SaaS) provider in the IT monitoring sector. The firm has positioned itself as a key player in South Korea's domestic market, catering to a client base of over 1,200 companies that range from small and medium-sized businesses to large enterprises such as Lotte Shopping, LG Uplus, and Starbucks Korea.

The company's core offering is the WhaTap monitoring platform, an integrated solution designed to give developers and IT operators a comprehensive view of their systems. This platform provides real-time monitoring across various domains, including applications, servers, databases, Kubernetes environments, logs, and URLs. Its primary function is to collect and analyze performance data, enabling clients to quickly identify and resolve issues, thereby ensuring service reliability and performance. The technology leverages AI and machine learning to detect anomalies in response times and provides visualizations like heat maps and graphs to pinpoint performance bottlenecks.

WhaTap Labs generates revenue through a subscription-based model, with different pricing tiers available for its services. The company has demonstrated significant growth, reporting profitability in 2020 and subsequent average annual sales growth of 80% for three consecutive years. This performance has attracted considerable investment, with the company raising a total of $30.8M from investors including Altos Ventures, Kakao Ventures, Qualcomm Ventures, and KB Investment. The company is also expanding its international presence, particularly in the Southeast Asian market, with notable clients in Indonesia.