Waitwhile

About Waitwhile

Waitwhile is a company that has developed a platform for managing virtual queues and appointments. Its main service is to eliminate physical queues, allowing customers to wait from anywhere. The system works by allowing customers to join a queue via a link, QR code, or by being manually added by an employee. Once in the queue, customers receive an SMS with a link to a page where they can see their position in the queue and their estimated waiting time in real-time.

The platform offers features such as two-way communication, allowing staff to communicate with customers via SMS or WhatsApp. It also allows for the collection of customer data and feedback, which helps businesses improve their service. The system is designed to be flexible and can be adapted to the needs of different businesses, from small stores to large enterprises. It also allows for the integration of other work tools such as Slack, Salesforce, or Google Calendar.

The business model is based on a monthly or annual subscription, with different plans depending on the number of monthly clients and the locations a business has. The target clients are mainly companies in the retail, healthcare, and services sectors that need to manage a high flow of customers.