VideoTouch

About VideoTouch

VideoTouch Co., Ltd. provides an AI-powered educational platform specifically designed for contact centers. The company aims to solve challenges in human resource development and customer training, thereby contributing to improved corporate productivity. Formerly known as Viibar Inc., the company was founded on April 24, 2013, by Yuta Kamisaka. In August 2022, it rebranded to VideoTouch Co., Ltd. to focus its business on the "VideoTouch" platform, securing 700 million yen in a funding round to accelerate this new direction.The company's core offering is the "VideoTouch" platform, a SaaS solution that enables businesses to easily create, share, and analyze video-based training content. Key features include a Chrome extension for screen recording with just two clicks, browser-based video editing, AI-powered automatic subtitle generation, and detailed viewership analytics. This allows companies to replace text-heavy manuals with intuitive video content, which can be used for employee training, customer onboarding, and support. By making learning content available 24/7, the platform facilitates self-paced learning for employees and self-service problem resolution for customers, which has been shown to reduce inbound inquiries to support centers by up to 30%.In addition to the video training module, VideoTouch offers specialized AI-driven solutions for contact centers, including "AI Role-Playing" and "AI Monitoring". The AI Role-Playing tool allows staff to practice customer interactions with an AI, providing a safe and scalable training environment that can reduce manager workload by up to 90%. The AI Monitoring service automates the quality assurance process by analyzing customer service calls based on the company's existing evaluation criteria. The business operates on a B2B subscription model and has attracted a range of clients, including major corporations in the finance and IT sectors like Sompo Japan, Yahoo! Japan, and DeNA.