Viable

The core of AskViable's business model revolves around its artificial intelligence (AI) platform, which automates the process of analyzing customer feedback. This platform can integrate with a variety of data sources, including leading platforms like Zendesk, Intercom, and Gong, as well as custom data through CSV files and APIs. This allows businesses to gather insights from a wide range of feedback channels without the need for manual tagging or analysis.

AskViable's AI is trained to prioritize key areas for immediate impact based on the client's preferences. This enables businesses to quickly identify and address the most urgent issues, thereby boosting their Net Promoter Score (NPS), a key metric of customer satisfaction. The platform also allows businesses to generate strategic action plans, product requirement documents (PRDs), bug reports, customer FAQs, and more in a matter of minutes.

The company generates revenue through a subscription-based model, offering unlimited seats and data sources, hundreds of data integrations, advanced API access, dedicated support, and custom reports. The platform also offers the ability to train the AI with the client's data, providing a more personalized and effective feedback analysis.

In summary, AskViable is a customer feedback analysis platform that uses AI to help businesses improve their customer experience, reduce churn, and make strategic decisions based on customer feedback.