Updox

The company's core offering is a cloud-based, HIPAA-compliant platform that integrates with over 100 electronic health record (EHR) and pharmacy management systems. This integration allows for streamlined workflows between disparate systems. Key features include telehealth capabilities for virtual consultations, secure text and email messaging, electronic faxing, a patient portal for record access and self-scheduling, appointment reminders, and online payment processing. The platform is designed to manage the entire patient journey from a single inbox, reducing administrative burdens and eliminating paper-based processes.

Updox operates on a subscription-based business model, with tiered pricing plans designed for different practice sizes, from solo practitioners to larger enterprises. The company generates revenue by charging providers a monthly fee for access to its suite of tools. A significant milestone for the company was its acquisition by EverCommerce, a service commerce platform, in December 2020 for $143 million. This acquisition placed Updox within EverCommerce's portfolio of health services companies, aiming to accelerate growth and expand its solution offerings. Prior to the acquisition, Updox had raised $24.1 million in funding over several rounds, including a notable $12.7 million Series B in 2017 led by TT Capital Partners.