TundraLogic

About TundraLogic

TundraLogic, now operating as insured.io, was established in 2011 by a team of insurance industry veterans. The founding team, comprising Michael Kassing, Steve Johnson, and Julia Golts, leveraged their extensive backgrounds as insurance executives, underwriters, and product managers to address engagement challenges within the sector. Their collective experience forms the foundation of the company's strategic direction and product development.

The firm operates as a B2B SaaS provider within the insurtech market, delivering a comprehensive customer engagement platform tailored for insurance carriers, managing general agents (MGAs), and brokers. Revenue is generated through a partnership-based model where pricing and success are directly tied to the client's return on investment, a strategic decision to align its interests with those of its customers. The company's core offering is an omnichannel platform designed to manage the entire policy lifecycle.

A key component of their service is 'Ivy', an intelligent Interactive Voice Response (IVR) system enhanced with artificial intelligence. This system facilitates 24/7 self-service for policyholders, handling inquiries and payments through natural language interactions, which is intended to reduce the workload on customer service representatives and decrease operational wait times. The platform is fully configurable, allowing clients to tailor workflows to specific product needs. The company asserts a strong track record of reliability and customer retention, stating it has not lost a client due to performance-related issues since its inception.