Touchpoint

About Touchpoint

Touchpoint Tele Services Pvt Ltd. operates as a domestic call center company in India, providing a suite of integrated marketing services, tele-services, and database management. With a history spanning over a decade, the firm has established a significant presence in Bengaluru and Mysore, operating more than 150 workstations.

The company's business model is centered on delivering both in-bound and out-bound call center solutions. It serves a diverse client base that includes major corporations like Bharti Airtel Ltd. and PAYTM – One97 Communications Pvt Ltd. For clients such as Bharti Airtel, Touchpoint has become one of the largest telecalling partners for their postpaid business in India. Revenue is generated by providing these outsourced telemarketing and customer fulfillment services, positioning itself as a one-stop solution for clients' digital communication requirements.

Touchpoint's core service offering encompasses a range of customer interaction solutions. The firm is staffed by professionals with extensive experience in marketing, sales, and customer fulfillment, enabling them to understand and navigate market dynamics effectively. Their services are designed to help clients manage and execute their customer communication strategies. This includes handling large-scale tele-calling operations aimed at customer acquisition and retention, as demonstrated by their long-standing partnership with major players in the telecommunications and financial technology sectors.