Tolvia

About Tolvia

Tolvia provides a conversational Artificial Intelligence platform designed to automate customer service operations across various channels. The company's core offering is an AI-powered assistant that engages customers with natural-sounding human voices, empathy, and contextual understanding in over 40 languages. This system is engineered to handle customer interactions 24/7, including weekends and holidays, aiming to resolve a high percentage of first-level inquiries without human intervention.

The platform's capabilities include managing appointments, providing order status updates, resolving common product or service queries, and handling incident reports by classifying and escalating them when necessary. It can also be utilized for lead generation by initiating conversations with potential clients and scheduling follow-ups. Tolvia emphasizes its ability to analyze conversations to provide businesses with insights into contact reasons, customer emotions, and behavioral patterns through a data dashboard. The technology is built on the company's own language models, with infrastructure and data storage exclusively within the European Union to ensure GDPR compliance. Security measures include AES-256 encryption for data at rest and TLS 1.3 for data in transit.

Tolvia operates from offices in Madrid and Valencia, Spain. The firm's business model involves a co-creation process with clients, starting with a one-week phase to define objectives and design the solution, followed by a one-to-two-week training and configuration period before deployment. The company targets a wide range of industries, including healthcare, retail, banking, and utilities, with solutions tailored to each sector's specific needs, such as appointment scheduling for clinics or incident management for energy suppliers.