TimeTrade Systems

About TimeTrade Systems

TimeTrade Systems, established in 1999, provides enterprise-level appointment scheduling software designed to enhance customer engagement and streamline operations. The company was founded by Marc Epstein, who now serves as the Chief Technology Officer, and Randy Tinfow. Their platform facilitates connections between businesses and customers by automating the process of booking appointments across various channels, including web, mobile, and in-person interactions.

The core of TimeTrade's offering is its intelligent appointment scheduling system, which aims to increase appointment volume and improve customer satisfaction. The software is utilized by a diverse client base, including major retail brands, financial institutions, and healthcare providers. These organizations leverage the platform to manage customer appointments for services, consultations, and sales interactions, thereby improving staff efficiency and personalizing the customer journey.

The business operates on a software-as-a-service (SaaS) model, generating revenue through subscriptions to its platform. Key features include real-time calendar integration, configurable workflows to match specific business needs, and robust analytics for tracking appointment data and customer behavior. This allows businesses to optimize their resource allocation and gain insights into customer engagement patterns. In a significant strategic move, TimeTrade was acquired by Engageware in 2021, a company specializing in customer engagement technology. This acquisition has broadened the scope of solutions offered, integrating TimeTrade's scheduling capabilities into a more comprehensive customer engagement suite.