TigerConnect

About TigerConnect

TigerConnect provides a cloud-based clinical communication and collaboration (CC&C) platform for the healthcare industry, designed to streamline workflows and improve patient outcomes. The company was founded in 2010 as TigerText by brothers Brad Brooks and Dr. Andrew Brooks, along with Jeffrey Evans. The initial idea, conceived right after the first smartphones emerged, was to create a secure, user-friendly text messaging system for healthcare that could meet security needs like HIPAA compliance. Dr. Andrew Brooks, an orthopedic surgeon, was motivated by his frustration with the inefficient and fragmented communication systems, such as pagers and faxes, prevalent in healthcare. His direct experience in clinical environments, from trauma centers to ambulatory care, has guided the product's development from its inception. Brad Brooks brought a background in finance and business, having previously worked as an investment banker and as President of DIC Entertainment. This combination of clinical insight and business acumen shaped the company's direction.

The company's business model is centered on a subscription-based service for its comprehensive suite of tools. It serves over 7,000 healthcare organizations, including hospitals, health systems, physician groups, and home health services. Revenue is generated through enterprise-ready pricing plans, which are often customized based on the specific needs of the healthcare organization. Initially focused on secure messaging with features like self-destructing messages, the company rebranded from TigerText to TigerConnect in 2018 to reflect its expanded focus beyond texting to a unified communications platform. This evolution was supported by significant funding, including a $300 million investment in 2022, bringing its total raised capital to over $400 million.

The TigerConnect platform is a robust, cloud-native solution that addresses multiple communication challenges within a healthcare setting. Its core is a secure, HIPAA-compliant messaging system for real-time collaboration among clinicians. The product suite has expanded significantly to include voice and video calls, patient engagement tools (TigerTouch), and physician scheduling (TigerSchedule). A key function is its alarm management and event notification system, which intelligently routes alerts from nurse call systems and physiological monitors to the appropriate staff member's mobile device. Furthermore, the platform facilitates patient and family engagement by allowing providers to send appointment reminders, share updates, and conduct telehealth consultations. A critical selling point is its ability to integrate with existing hospital systems, including electronic health records (EHRs), which automates workflows and ensures that critical patient data is accessible at the point of care.