COMPANY PROFILE

Tidio

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AI-powered customer service management platform

San Francisco, United StatesFounded 2013Marketing

Valuation $100–250M Last recorded · 2022

Revenue $1–10M Latest reported FY

Headcount 100–500 Current team size

Total funding $10–50M Disclosed equity funding

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About Tidio

Tidio is a cutting-edge company specializing in AI-driven customer service solutions. It serves businesses of all sizes looking to improve their customer support operations through automation and advanced analytics. Operating in the customer service technology market, Tidio offers a freemium business model, allowing users to start with a free plan and upgrade to paid options for more advanced features. The company generates revenue through these subscription plans. Tidio's platform includes features like AI chatbots, real-time analytics, and workflow automation, which help businesses manage customer interactions more efficiently. The primary clients are businesses seeking to enhance their customer service capabilities without significant investment in human resources. Tidio's market includes e-commerce, SaaS companies, and other online businesses that prioritize customer experience. The company leverages AI to provide data-driven insights, enabling businesses to optimize their customer service strategies.

MoreLess Source: Dealroom company data

At a glance

Status: Operational
Founded: 2013
Headquarters: San Francisco, United States
Employees: 182
Open positions: 8
Dealroom signal: 74.1/100
Industry: Marketing
Sub-industry: CRM & Sales
Sector: Marketing, Marketing and Advertising, Core AI, Chatbot, Customer Interactions, Generative AI, genAI Model Maker, genAI Applications, ai model layer
Technology: Artificial Intelligence
Business model: SaaS
Client focus: b2b
Links: Website LinkedIn

Knowledge graph

Founder mafia, market maps, research and news connected to this company by Dealroom

Funding history

3 recorded events

Company financing events and reported valuations.

Deal type	Date	Amount	Valuation	Investors	Source
SERIES B✓Equity / VC	May 2022	$25M	$100M	Inovo.vc · PeakSpan Capital · Rafał Brzoska	↗
SEED✓Equity / VC	Nov 2019	$1M	$4.1M	Inovo.vc · bValue	↗

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Financials

Revenue, earnings and profit over time

Revenue, earnings and other financial measures where available. Years marked “E” are estimates.

Year	Revenue	Growth	Profit	Margin
2026
2025
2024
2023
2022
2021
2020		—

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Growth signals

Tidio website traffic

Latest recorded traffic for Tidio is 690K monthly website visits, down 8% over the last three months. Tidio's team grew 4% over the past year.

Latest monthly visits690K 3-month web change-8% 1-year team growth+4%

Monthly website visitsJan 2022–Jul 2026

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Open positions

Openings linked to this company in Dealroom

Performance Manager (B2B SaaS)Warsaw, Poland, Eastern Europe, Europe · Project Management · Aug 18, 2026 Customer Success ManagerEurope · CSM & Support · Jul 28, 2026 Product Marketing Manager (Mid/Senior) - AI-native SaaSWarsaw, Poland, Eastern Europe, Europe · Marketing & Communication · Jun 26, 2026 Freelance Video Content Creator (B2B SaaS, UGC-Style)New Montgomery Street, Transbay, San Francisco, California, 94107, United States · Marketing & Communication · Feb 24, 2026

4 distinct openings shownExplore hiring signals →

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