The White Communication

About The White Communication

The White Communication (TWC), established in 2016 by CEO Park Min-young, operates in the B2B information technology sector, specializing in AI-driven customer service solutions. Park's extensive experience in online business and marketing, including roles as e-marketing director and service vice president at the portal site Daum, provided the foundation for TWC's business focus. He and seven former colleagues from Daum and Kakao founded the company, identifying an opportunity in the evolving landscape of online privacy and customer interaction.

The company's core offering is CloudGate, a SaaS-based AI contact center solution first launched in 2019. CloudGate integrates various customer communication channels, such as phone, chat, and email, into a single, unified interface. This allows for real-time response to both voice and text inquiries within one screen, a feature designed to optimize efficiency for both in-office and remote work environments. The platform leverages AI to provide features like automatic call summarization, keyword extraction, and automated reporting. A key component is the 'AI Suggest' function, which uses a proprietary natural language processing engine to recommend relevant answers to customer questions, enabling service agents to respond more quickly and accurately.

TWC's business model is centered on providing these technology-driven operational solutions to other businesses, aiming to enhance the customer experience (CX) management for its clients. The company serves a diverse client base that ranges from startups to large enterprises, including notable brands like Socar, Balan, and Yogiyo. Beyond its primary SaaS offering, TWC also provides business process outsourcing (BPO) services and acts as the official distributor for Jabra business headsets, complementing its contact center solutions. The company has demonstrated significant growth, securing over 38.6 billion KRW in total investment and serving over 3,000 clients since its inception. Milestones include reaching 10 billion KRW in sales in 2021 and establishing a Japanese subsidiary, TWC Japan, in 2022.