Temando

The firm's core business was a cloud-based software-as-a-service (SaaS) platform that integrated with e-commerce websites to manage logistics. It connected online retailers to a wide network of shipping carriers, allowing them to automate and optimize the entire fulfillment process. The platform's clients ranged from small online sellers to large enterprise retailers, including notable brands like ASOS, Toys R Us, and Moet Hennessy. Revenue was generated through this B2B SaaS model, enabling retailers to use shipping as a strategic tool to increase sales conversions and customer satisfaction.

Temando's platform offered a suite of features designed to control the post-purchase experience. These included real-time shipping rate calculations, carrier selection, multi-location fulfillment from warehouses or physical stores, automated label printing, and order tracking. A key function was allowing retailers to curate the shipping options presented to customers at checkout, such as same-day or free shipping, based on factors like inventory location and customer address, which helped reduce shopping cart abandonment associated with high shipping costs.

The company underwent significant growth, raising a $1M seed round in 2011, followed by a $5M Series A from Ellerston Capital in 2012. A major milestone occurred in April 2015 when Neopost (now Quadient), a French mail and shipping solutions giant, invested $50 million in a Series B round for a majority stake. This strategic investment aimed to fund product development and global expansion into the US, UK, and France. Neopost fully acquired the remaining shares of Temando in September 2017. However, as part of a strategic portfolio realignment, Quadient announced the decision to shut down Temando's operations in early 2020.