Tandem Technologies

About Tandem Technologies

Tandem Technologies, now operating as RideTandem, functions as a transport technology firm focused on creating sustainable and affordable shuttle bus services. The company specifically targets communities in towns and small cities where inadequate public transport limits access to employment, healthcare, and education. Its business model revolves around partnering with local taxi, minibus, and coach companies to convert their vehicles into shared shuttles, offering a service comparable to taxis at prices similar to local buses. Revenue is generated by passengers paying for their seats on these shared rides.

The company's clientele includes individuals in areas with poor public transport, with a particular focus on those with low incomes who may struggle to access work. Furthermore, Tandem collaborates with local employers and employment agencies who face challenges in filling roles due to transportation barriers for potential employees. The service utilizes proprietary technology that allows passengers to book tickets and provides organizations with data and insights into usage. This system is designed to be fully managed, featuring 24/7 live support to monitor journeys, manage routes proactively for efficiency, and handle any disruptions, such as vehicle breakdowns, by sourcing replacements.

Tandem's platform adapts ride-sharing and routing principles typically used in large urban centers for viability in smaller geographic areas. It forges unique partnerships with what it terms 'Journey Generators,' such as local businesses, to create demand. The service is underpinned by GNSS technology for location services, which is integral to the user experience and operational efficiency. For corporate clients, Tandem offers a structured process that includes a discovery phase to understand challenges, finding and vetting local transport providers from a nationwide network, and on-site launch support with marketing materials and staff training.