TableSafe

About TableSafe

TableSafe provides a pay-at-the-table payment processing platform tailored for the full-service restaurant and broader hospitality industry. Founded in 2010 by Joe Snell and initially named Viableware, the Kirkland, Washington-based company rebranded to TableSafe in 2014. A significant milestone was its acquisition by Mad Mobile in October 2021, integrating its technology into Mad Mobile's CAKE restaurant technology suite.

The company's core offering is the RAIL™, a hardware device housed in a patented, low-profile billfold that replicates the traditional leather folio used for presenting checks. This design aims to complement the dining experience rather than disrupt it. The platform empowers restaurant guests to control the entire payment process directly at their table, enhancing security by ensuring the credit card never leaves the customer's possession. The technology virtually eliminates the risk of a credit breach by using point-to-point encryption (P2PE), meaning sensitive card data never resides on the restaurant's point-of-sale (POS) system.

The RAIL system is payment-agnostic, accepting a wide array of methods including magnetic stripe cards, EMV chip cards, and various forms of contactless payments like NFC (Apple Pay, Android Pay), and QR codes. Key features for the consumer include the ability to auto-calculate tips, split the bill in multiple ways, and receive an e-receipt. For restaurant operators, the platform offers significant operational benefits by improving staff efficiency, increasing table turnover rates by up to ten minutes, and providing analytics on customer behavior. It also allows for the collection of immediate guest feedback through surveys. The business model involves providing the RAIL device and integrated software to restaurants, both directly and through POS system resellers, to serve a wide range of establishments from mid-level chains to high-end dining.