Step 9 Software

About Step 9 Software

Step 9 Software was a technology firm established in 1997 by Suren Nathan, with Michael Rowny later serving as CEO. The company operated from Mclean, Virginia, and focused on providing comprehensive management solutions to the telecommunications sector, including telcos, carriers, and large enterprises.

The firm's core business revolved around its flagship product, iCustomer, a software suite designed to streamline complex operational processes. This suite was segmented into three distinct modules. The first, Service Delivery eXpress, provided tools for intelligent order management and both automated and managed fulfillment. The second, Customer Service Excellence, was developed to equip customer service representatives for efficient first-call problem resolution. The third module, the Customer Acquisition Manager, offered functionalities to help clients identify and onboard profitable customers. The company's revenue model was likely based on software licensing and the provision of professional services to its enterprise client base. It asserted that its solutions could drive revenue growth while reducing customer acquisition and retention costs.

In a notable strategic move, Step 9 Software entered into a partnership with the Northridge Group in February 2003, aiming to deliver a solution that could restructure telecommunication profit models. The company secured an undisclosed amount of funding in a single round on November 19, 1999, from investors NewSpring and Signal Equity Partners. The company is now classified as deadpooled, indicating it is no longer operational.