SquadStack

About SquadStack

SquadStack operates as a SaaS-enabled talent marketplace, focusing on enhancing sales funnel efficiency for consumer businesses. The company was founded in 2015 by Apurv Agrawal, Kanika Jain, Vikas Gulati, and Rishabh Ladha. Initially known as SquadRun, the venture was established with the vision of creating a future-of-work platform by integrating artificial and human intelligence. The founders brought diverse experiences to the table; Apurv Agrawal and Kanika Jain were previously involved with the entrepreneurship hub 91springboard, while Vikas Gulati had a background as a software developer at Josh Technology Group. Rishabh Ladha had prior experience in venture capital before joining as a co-founder.

The company's core business revolves around providing a technology-driven outsourcing solution for telecalling. It serves businesses with high-ticket products and services across a variety of sectors including financial services, e-commerce, education, healthcare, and real estate. Clients include notable brands such as Upstox, Razorpay, Tata Digital, and Delhivery. SquadStack's business model is designed to improve sales conversions and funnel efficiency by combining a decentralized network of vetted and trained telecallers with an AI-powered platform. Revenue is generated by providing these managed telecalling services, with a usage-based pricing model that offers flexibility and cost-effectiveness.

SquadStack's platform integrates several key features to optimize the sales process. It utilizes an AI-powered system for intelligent lead matching and omnichannel outreach via calls, SMS, and WhatsApp. The platform includes a guided calling application for sales experts to ensure script compliance and efficient information capture. A significant component is the blend of AI and human oversight for quality monitoring and performance analytics, which provides businesses with actionable insights to improve their return on investment. In early 2025, the company launched a 'humanoid AI agent' as part of an all-in-one customer support stack, designed to automate up to 80% of interactions while escalating complex issues to human specialists. This system was trained on over 90 million minutes of real human conversations to enhance its effectiveness. The company has secured a total of $24.7 million in funding over four rounds, including a $17.6 million Series B round in August 2022 led by Bertelsmann India Investments.