Single Digits

About Single Digits

Founded in 2003 by Bob Goldstein and Stephen Singlar, Single Digits has established itself as a provider of managed wireless network services. The company is headquartered in Bedford, New Hampshire, and operates within the telecommunications sector, specializing as an Internet Service Provider. Initially an idea sketched on a napkin, the firm has grown significantly, celebrating its 20th anniversary in 2023 with over 400 employees and serving thousands of properties across North America. A major milestone in the company's trajectory was its acquisition by GI Partners in December 2018, which provided capital for accelerated growth and a series of strategic acquisitions. The current leadership is under CEO Craig Sheetz, a veteran with over 30 years of experience in the telecommunications industry.

Single Digits delivers comprehensive high-speed internet access (HSIA) solutions to a diverse client base that includes the hospitality, multi-dwelling units (MDU), student housing, senior living, transportation, and government sectors. The company's business model centers on providing a complete, managed connectivity service. This encompasses everything from initial IP network design, engineering, and professional installation services to ongoing network monitoring, maintenance, and multi-lingual, 24/7 customer support. Revenue is generated by offering these end-to-end solutions that allow property owners to provide reliable internet access, enhance user satisfaction, and potentially increase the value of their properties.

The core of the company's offering is its software platforms, including the Broadband Authentication Platform (BAP) and the more recent Connected Life Platform™ (CLP). The BAP allows property owners to customize wireless internet access for their users, while the CLP, launched in 2020, integrates advancements like 5G and Wi-Fi 6. These platforms provide property owners with tools for network management, device authentication, security, and business intelligence through a single interface. Key features include proactive network monitoring to minimize disruptions, Wi-Fi authentication portals for customized user experiences, and network access control. The service is designed to be equipment-agnostic, allowing clients to use commercial off-the-shelf hardware to manage costs. Through a series of acquisitions, including the guest Wi-Fi business of Resolute Partners, Sunray, BSG Wireless, and Inviacom, Single Digits has consistently expanded its customer base and technological capabilities, particularly in areas like senior living connectivity and next-generation wireless technologies.