Shulixingjian Technology

About Shulixingjian Technology

Shulexingjian Technology, operating as voc.ai, provides an AI-powered software-as-a-service (SaaS) platform for the global e-commerce market. Founded in August 2021 by a team that includes former talent from DingTalk, the company specializes in Voice of the Customer (VoC) analytics and AI-driven customer service. The company is registered as Hangzhou Shulixingjian Technology Co., Ltd. and also operates under SHULEX TECHNOLOGY LIMITED in Hong Kong.

The company's core offering consists of two main products: 'Insight' and 'Solvea'. The 'Insight' tool is an Amazon review analysis platform that aggregates and analyzes customer feedback from multiple e-commerce sites, including Amazon and Shopify. It uses AI, Natural Language Processing (NLP), and technologies like ChatGPT to provide sellers with actionable insights on consumer sentiment, purchasing motivations, user scenarios, and product strengths and weaknesses. This service helps e-commerce businesses identify market opportunities, optimize products, and perform competitive analysis. The platform claims to have access to complete Amazon review data, offering a more comprehensive analysis than otherwise available.

The second product, 'Solvea', is an AI-powered customer service agent. It integrates with multiple platforms like Shopify, Amazon, Facebook, and Zendesk to provide 24/7 automated support. The AI chatbot is trained on a company's specific historical data to handle inquiries, with the goal of improving response times, increasing customer satisfaction, and reducing the workload for human agents. The company states its AI can achieve a high resolution rate for customer queries.

Shulixingjian Technology targets e-commerce businesses and agencies, serving over 400,000 sellers and brands, including notable clients like Anker Innovations. The business model is subscription-based, offering various pricing tiers, including a free basic plan and more advanced paid plans with expanded features.