ShadowBot

About ShadowBot

ShadowBot, developed by Hangzhou Fork Intelligence and Technology Co., Ltd., provides a Robotic Process Automation (RPA) software designed to automate repetitive, rules-based tasks on computers and mobile phones. The company was founded in 2019 by Jin Lijian, who previously worked on RPA-related projects at Alibaba. The founding team includes members from technology companies like Alibaba, Google, and Tencent, with research and development personnel accounting for over 80% of the staff.

The core product, ShadowBot RPA, officially launched in February 2020, enables users to build automation workflows using a drag-and-drop, block-based interface, making it accessible for individuals without a programming background. The software simulates human actions such as mouse clicks, keyboard inputs, and information reading across any desktop application, web browser, or mobile app. Its capabilities extend to automating tasks in ERP and CRM systems, Excel, databases, and APIs. In 2022, the company introduced ShadowBot AI, which allows users to build automation flows through natural language conversations.

ShadowBot targets a broad user base, initially focusing on the e-commerce sector due to its openness to new technologies, and has since expanded to serve clients in finance, healthcare, retail, and manufacturing. The business model includes a product-led growth (PLG) strategy, offering a free version to attract individual users and drive adoption from the bottom up. Revenue is generated from enterprise and paid personal editions that offer more advanced features and support. The company has served over 10,000 enterprises, including notable clients like Decathlon, BabyCare, Chow Tai Fook, and TCL.

Since its inception, ShadowBot has secured approximately $200 million in funding over six rounds from investors such as Goldman Sachs, Tencent, Coatue, Hillhouse Capital, GGV Capital, and Sequoia China. A significant Series C funding round in April 2022 raised $100 million.