Servicesoft Technologies

About Servicesoft Technologies

Servicesoft Technologies, officially registered as SERVICESOFT LIMITED, is a specialized software provider established on April 1, 2005, in the United Kingdom. The firm has carved out a niche by developing intelligent software solutions tailored for the UK's social housing sector. Its primary clients are social landlords and the contractors they employ for property maintenance and compliance.

The company's business model is centered on providing a Software-as-a-Service (SaaS) platform that streamlines and automates the management of property compliance and heating contracts. This generates revenue through subscriptions to its platform. The core offering is a comprehensive work management system designed to connect social landlords with their contractors, ensuring adherence to legislative standards and due diligence. It operates in the property technology (proptech) and compliance software market, addressing the complex operational needs of managing large housing portfolios.

The Servicesoft platform offers a suite of features aimed at enhancing efficiency and reducing administrative overhead. For contractors, it provides tools for automatic service scheduling, mobile working via a smartphone app, electronic certificate generation, and a parts ordering module. Social landlords benefit from real-time data on appointments, compliance status, and contractor performance. Key functionalities include automated 'no access' procedures and an integration with the CORGI CDMS system for automatic verification of gas safety certificates. By digitizing and automating workflows—from scheduling engineers to capturing inspection data and generating reports—the system aims to deliver significant time and cost savings for its users while improving safety and compliance across their properties.