Send

Based in London, Send Technology Solutions Ltd. is an InsurTech company operating in the global commercial and specialty insurance markets. It was established in 2017 by co-founders Andy Moss, Ben Huckel, and Matt McGrillis. The founders, who had previously worked together at an insurance technology provider, aimed to address the frustrations of manual processes, data re-keying, and disconnected systems that were prevalent in the industry. Their collective background in technology and the commercial insurance market drove their vision to enhance underwriting processes through a combination of modern technology and deep domain expertise.

The company's core business revolves around its SaaS-based Underwriting Workbench, a composable platform designed to streamline and automate operations for insurers, reinsurers, and Managing General Agents (MGAs). This platform provides a unified solution for managing new business, renewals, and endorsements, consolidating complex data from disparate silos into a single view. By doing so, it tackles a significant pain point for underwriters, who can spend up to 40% of their time switching between different systems. The business generates revenue through a Software-as-a-Service model, providing its platform to a range of clients from startups to large enterprise carriers. As of November 2022, the platform was processing over £3.5 billion in Gross Written Premium (GWP) annually.

Send's primary offering, the Underwriting Workbench, serves as a comprehensive desktop for underwriters, integrating the entire process from submission to bind. A key feature is its ability to handle unstructured data through its "Smart Submission" product, which uses generative AI to automate data extraction, classification, and triage from emails and various document formats. The platform also includes tools for task management, document generation, compliance checks, and advanced rating capabilities. It is designed to be modular, allowing clients to select the components they need and integrate them with existing legacy systems. This approach enables rapid deployment and helps underwriters prioritize high-value risks, thereby improving submission-to-quote ratios. In November 2022, Send secured its first external funding, a £9 million Series A round led by Breega and Mercia, to accelerate product development and expansion in the UK and US markets.

Keywords: underwriting workbench, commercial insurance software, specialty insurance, InsurTech, MGAs, reinsurers, data automation, underwriting automation, SaaS platform, policy administration, risk assessment, data-driven underwriting, generative AI in insurance, submission triage, composable platform, London InsurTech, pre-bind process, insurance operations, workflow automation, legacy system integration, commercial carriers, insurance technology, underwriting productivity, risk selection, bordereaux management, delegated authority