Saint Lucia Consulting

About Saint Lucia Consulting

Saint Lucia Consulting, also known as Sheng Nuo Yi Jia (盛诺一家), operates as a specialized medical consulting firm connecting Chinese patients with international healthcare providers. The company was established in 2011 by Cai Qiang, an Australian-Chinese entrepreneur who identified a gap in medical service quality and cultural understanding between China and other countries. Headquartered in Beijing, Saint Lucia Consulting was founded to formalize the process of seeking medical treatment abroad for Chinese nationals.

The firm's business model is centered on providing comprehensive, one-stop services for medical tourism and teleconsultation. It primarily serves Chinese patients diagnosed with serious and complex conditions such as cancer and cardiovascular diseases who are seeking advanced treatment options outside of China. Revenue is generated by managing the entire patient journey, which includes translating medical records, selecting appropriate hospitals and specialists, handling appointment scheduling, assisting with medical visas, and providing ongoing support through its international service centers.

Saint Lucia Consulting has established official referral agreements with over 20 top-tier medical institutions in the United States, United Kingdom, Germany, and Japan. Its network includes renowned names like Harvard Medical School's affiliated hospitals, Mayo Clinic, and MD Anderson Cancer Center. The company has methodically expanded its physical presence, with subsidiaries in major Chinese cities like Shanghai and Guangzhou, and customer service centers in key locations such as Boston, London, and Tokyo to provide localized support for its clients. The firm has attracted significant investment from notable venture capital firms, including Sequoia Capital China (now HongShan), Pusi Capital, and CITIC-CLSA.