Reflectent Software

About Reflectent Software

Reflectent Software, founded in 2000 by Jason Lieblich, established itself as a provider of information technology management systems. The firm was headquartered in Westford, Massachusetts, and secured $13.5 million in venture capital through two funding rounds, a Series A in 2003 followed by a Series B in 2004, from investors including Sigma Partners, Greylock, and Globespan Capital Partners. The company's trajectory culminated in its acquisition by Citrix Systems on May 8, 2006, after which it was integrated as Citrix's Management Systems Group.

Jason Lieblich, the founder, brought to the company an extensive background in distributed systems management, networking, and security solutions. In 2003, Lou Shipley was appointed President and CEO, bringing a wealth of experience from executive roles at several software companies, including Avid Technology and WebLine Communications. Shipley, an MBA graduate from Harvard Business School, guided Reflectent through a period of significant growth, leveraging his expertise in scaling technology ventures, which ultimately led to the strategic acquisition by Citrix.

The core of Reflectent's business was its EdgeSight product line, a software solution designed for enterprise application performance monitoring. The business operated by licensing this proprietary software to a client base of large corporations, including notable names like Morgan Stanley, Verizon Wireless, and SAP. The platform's primary function was to monitor client-server, web, and desktop applications from the perspective of the end-user. This approach provided system administrators with crucial data for performance optimization, application problem analysis, and management of software license utilization. The ability of EdgeSight to deliver metrics on application performance as experienced by the user was a key differentiator, enabling IT departments to proactively manage and ensure system reliability and efficiency.