ReBOUND Returns

About ReBOUND Returns

ReBOUND Returns provides a specialized technology platform and reverse logistics services for managing e-commerce returns. Founded in 2014 by Graham Best and Phil Smith, the company was established to help retailers manage and streamline the process of customers returning unwanted goods. On May 10, 2021, ReBOUND was acquired by Reconomy, a provider of services for the circular economy, to enhance sustainable retail returns.

The company's core business revolves around its online platform that automates and manages the entire returns process for retailers. This includes providing customers with an online portal to register returns, access to a global network of over 300 local carriers and more than 40 return hubs, and options for printer-less labels and package tracking. ReBOUND serves retailers, particularly in the fashion, sportswear, footwear, and beauty sectors, by helping them lower returns costs, improve warehouse efficiencies, and enhance the customer experience with features like rapid refunds. The business model focuses on providing end-to-end returns management through a single point of contact, consolidating a complex network of partners and technology. This service helps brands understand returns data, reduce their carbon footprint through optimized logistics, and potentially regift or recycle returned items.

ReBOUND's platform offers features such as automated and instant refunds triggered at drop-off, the ability to block non-returnable items, and custom return policies. For retailers, the service provides data-driven insights into why items are returned, helping to forecast return patterns and manage stock availability more effectively. By making the returns process more efficient, ReBOUND enables its clients to get stock back on sale faster. The company operates globally, with a significant presence in North America, Europe, the UK, and Australia.