Rauda AI

About Rauda AI

Rauda.ai is an artificial intelligence platform designed to automate customer service, significantly enhancing both efficiency and customer satisfaction. The company operates in the SaaS (Software as a Service) market, providing solutions that leverage generative AI to handle customer inquiries and support agents with real-time information. Rauda.ai primarily serves businesses looking to improve their customer service operations, including sectors like insurance, retail, and technology. The business model is subscription-based, where clients pay a recurring fee to access the platform's features and services. Revenue is generated through these subscriptions, which can vary based on the level of service and customization required by the client. Rauda.ai's core offerings include automated response systems that can resolve over 50% of customer questions instantly, a copilot feature that provides real-time information to boost agent productivity, and a quality assurance module that continuously evaluates and reports on response quality. The platform also emphasizes security, utilizing OpenAI with Azure Microsoft to protect customer data. Success stories, such as Barkibu, a leading pet insurance company in Spain and Germany, highlight the platform's effectiveness, showcasing a 58% automation rate in ticket handling and significant improvements in customer satisfaction and agent productivity.