Prosper AI

About Prosper AI

Prosper AI is a technology company that provides a voice artificial intelligence platform specifically designed to automate administrative tasks within the healthcare sector. Founded in 2023 by Xavier de Gracia and Josep Mingot, who met while studying at MIT and Harvard, the company aims to address the significant administrative costs and staffing shortages in healthcare. The founders combined their expertise in call centers, regulated industries, and AI to create a solution for improving operational efficiency and access to care.

The company's core service involves AI-powered phone agents that can handle human-like conversations with both patients and health insurance companies. These agents automate a variety of front- and back-office workflows, including patient scheduling, billing inquiries, balance reminders, insurance benefit verifications, prior authorizations, and claims status follow-ups. Prosper AI's platform is built to integrate with over 80 Electronic Health Record (EHR) systems and can navigate complex insurer phone systems (IVR), wait on hold, and extract necessary information. The agents are designed to be customized to a client's specific standard operating procedures and can escalate complex calls to human staff when needed.

Prosper AI serves a broad range of clients, including health systems, specialty groups, medical billing companies, pharmaceutical hubs, insurers, and EMR vendors. The company reports that its technology can automate 50-70% of inbound calls, leading to reduced costs, increased staff productivity, and shorter patient wait times. The business model appears to be service-based, providing these customized AI agents to healthcare organizations. In September 2025, Prosper AI announced it had raised $5 million in a seed funding round led by Emergence Capital, with participation from Y Combinator, CRV, and Company Ventures, to accelerate its platform and expand its team.