Prism Network

About Prism Network

Prism Network, founded in 2000 and headquartered in Leicester, UK, specializes in managing property insurance claims and providing restoration services. The company operates on behalf of insurers, brokers, loss adjusters, and property managers, aiming to streamline and accelerate the claims lifecycle. Mark Orton serves as the Managing Director.

The firm offers a suite of services that includes claim validation, disaster restoration for events like floods, and building repairs for issues such as subsidence. It has also provided specialized decontamination services. Prism Network utilizes a national network of vetted contractors and surveyors to deliver its services across the UK. Clients and policyholders are given 24/7 access to an online claims management system, Metrix, for real-time case tracking.

The business model is focused on reducing the time and costs associated with property damage claims for both domestic and commercial clients. The company emphasizes a technology-driven approach, allowing for remote claim validation through photos and videos, which has helped to significantly reduce the average claim lifecycle. This model provides various communication and settlement options to policyholders, giving them more control over the process. In 2013, Prism Network secured a £2 million investment from Midven and ABN AMRO Commercial Finance to fund its expansion.