Patchworks

About Patchworks

Patchworks operates as an integration Platform as a Service (iPaaS) with a specific focus on the e-commerce sector. Founded in 2014 by David Wiltshire, James Herbert, Andy Slater, and Luke Hodgson, the London-based company provides a no-code/low-code platform designed to automate the flow of data and connect disparate business applications. The platform aims to simplify the complexities of integrating technology stacks for retailers, allowing them to connect systems such as storefronts, ERPs, CRMs, warehouse management systems (WMS), and third-party logistics (3PL) providers.

The company's business model is centered on providing a cloud-based subscription service that allows B2C and B2B e-commerce businesses to streamline their operations and reduce manual data entry. This enables clients to manage processes like real-time inventory updates, customer orders, and multi-site stock management more efficiently, ultimately aiming to prevent overselling and improve customer satisfaction. Patchworks serves a range of high-growth and established brands, including Huel, Gymshark, Castore, and Lounge Underwear. The company generates revenue through subscriptions to its platform and has seen significant growth, expanding its client base in the UK, Europe, North America, and Australia.

The Patchworks platform offers several key features. A central component is its Connector Marketplace, a library of pre-built connectors for popular systems like Shopify, NetSuite, BigCommerce, and various ERPs and WMS solutions. For integrations not covered by the marketplace, the platform includes a 'Connector Builder,' which allows users to create their own connections to any system with an API. The platform also provides 'Process Flows' for designing and automating data workflows, and 'Blueprints,' which are pre-configured integration templates for common e-commerce operations. This architecture is designed to be scalable and flexible, supporting various protocols and data formats such as REST, SOAP, GraphQL, JSON, and XML. Since its inception, Patchworks has secured significant funding, including multiple rounds from Gresham House Ventures, to fuel product development and international expansion.