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OpinionLab
Omnichannel voice of customer feedback solutions to help organizations collect, understand, and leverage customer data
About OpinionLab
OpinionLab, now part of Verint, specializes in Voice of Customer (VoC) solutions that help businesses improve customer experience (CX) by collecting and analyzing customer feedback. Operating in the customer experience management market, OpinionLab serves a wide range of clients, from retail and financial services to healthcare and telecommunications. The company’s business model revolves around providing software solutions that enable clients to gather real-time feedback from their customers, analyze this data, and take targeted actions to enhance customer satisfaction and loyalty. Revenue is generated through subscription fees for its software-as-a-service (SaaS) platform and additional services such as consulting and data analytics.
Source: Dealroom company dataKnowledge graph
More headlines
Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITION✓Exit | Nov 2016 | $0 | — | Verint | — |
| LATE VC✓Equity / VC | Mar 2013 | $15M | $60M | SSM Partners | — |
Growth signals
Latest recorded traffic for OpinionLab is 710K monthly website visits, down 14.5% over the last three months. OpinionLab's team declined 43.5% over the past year.
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Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Series B and later1 investor entered at this stage
SSM Partners
Other known investors1 additional known investor
Verint
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about OpinionLab on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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