COMPANY PROFILE

Onepilot

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Reinvents customer care, one ticket at a time

Paris, FranceFounded 2020Marketing

Valuation $50–100M Last recorded · 2022

Revenue $10–50M Latest reported FY

Headcount 100–500 Current team size

Total funding $10–50M Disclosed equity funding

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About Onepilot

Onepilot.co is a startup that offers customer care outsourcing services. The company's primary focus is to provide businesses with a cost-effective solution to manage their customer service needs. Onepilot.co serves a wide range of clients, including e-commerce businesses and brands looking to improve their customer experience.

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The company operates in the customer service outsourcing market, offering its services at competitive prices with no setup fees or hidden costs. The pricing model is based on a per-ticket system, starting from £1.20 per ticket. This means that businesses only pay for the customer service interactions that Onepilot.co handles on their behalf.

Onepilot.co's business model is centered around providing 100% human, locally based customer service responses, which are enhanced by their proprietary technology. The company supports all toolstacks, including ticketing, CMS, payment, logistics, and delivery systems.

The company's services can be activated with a single click, allowing businesses to customize the service according to their needs, including time slots, channels, languages, and ticket types. This flexibility, combined with the company's commitment to delivering quick and knowledgeable solutions, has led to partnerships with brands like bareMinerals and Dr. Brandt.

Onepilot.co's services have helped businesses cut their customer service costs in half and reduce their response times by over 100%. This has not only improved customer satisfaction but also allowed internal teams to focus on core business functions.

Source: Dealroom company data