Newcross

About Newcross

Newcross Healthcare is a UK-based independent provider of healthcare staffing and complex care services. Founded in 1996 by Stephen Pattrick and Michelle Gorringe, the company originated in Torquay, Devon, and has since expanded across Great Britain with numerous local centers. Stephen Pattrick serves as the CEO, while co-founder Michelle Gorringe, a registered nurse, is the managing director.

The company's business model centers on supplying qualified nurses, care assistants, and support workers to a variety of clients, including public and private sector organizations like the NHS, care homes, and private individuals. Newcross operates as a major temporary staffing agency for social and healthcare workers in the UK. Revenue is generated by fulfilling the staffing requirements of these client organizations and through the provision of complex care services in clients' homes.

A significant aspect of Newcross's operations is its integration of technology to streamline workforce management and care delivery. The company has developed a suite of digital tools, including the HealthForceGo app for its staff and the HealthForce Connect platform for clients. The HealthForceGo app assists care workers with administrative tasks like managing shifts, timesheets, and accessing FlexiPay, a feature that allows them to draw on a percentage of their pay from completed shifts. For clients, the HealthForce Connect platform facilitates efficient staffing solutions. The company also created the Newcross Homecare Management App, a digital tool for clinical assessors to create and manage personalized care plans. Furthermore, Newcross has invested in digital training for its workforce through platforms like 'Newcross World', which uses simulated environments.