New Global Telecom

About New Global Telecom

New Global Telecom (NGT), founded in 1996, established itself as a provider of outsourced network management and operations services. The company specialized in wholesale hosted and trunk-based Voice over IP (VoIP) solutions, enabling its clients to offer managed IP communication services. NGT's business model was centered on a B2B approach, serving a diverse client base that included value-added resellers (VARs), multi-system operators (MSOs), service providers, and agents. Some of its prominent customers included AT&T and Belgacom.

The company's service portfolio encompassed advanced telephony and productivity-enhancing communications. This included PBX-style features like auto attendants and hunt groups, alongside unified messaging, audio and web conferencing, and desktop application integration. A significant milestone for NGT occurred in 2005 when Level 3 Communications discontinued its hosted IP PBX service. NGT successfully migrated over 60% of Level 3's customer base to its own platform, showcasing its operational capabilities.

After operating for over a decade and raising $47.9M in funding from investors like Comcast Interactive Capital, Centennial Ventures, and Columbia Capital, New Global Telecom was acquired by Comcast on February 2, 2010. The acquisition was part of Comcast's strategy to bolster its business services portfolio by integrating NGT's expertise in developing, deploying, and managing voice and unified communications services.