Mobile Klinik

About Mobile Klinik

Mobile Klinik, established in 2015, operates as a prominent Canadian chain for professional smartphone and tablet services. The company was founded by a team of seasoned professionals from the Canadian wireless and retail sectors: Rob Bruce, former President of Rogers' wireless and cable divisions; Ken Campbell, former CEO of WIND Mobile; and entrepreneurs Alain Adam and Naaman Zorub. This founding team's deep industry experience provided a solid foundation for the company's strategic growth.

The business operates a network of retail stores, often located in high-traffic shopping malls, providing while-you-wait repair services for a variety of smartphone and tablet issues. Its service offerings extend beyond immediate repairs to include the sale of certified pre-owned (CPO) devices, device protection plans, and a range of mobile accessories. Mobile Klinik's business model capitalizes on the rising cost of new smartphones, which encourages consumers to extend the life of their current devices through repair and to consider the value of refurbished handsets. Revenue is generated through these direct-to-consumer repair services, sales of CPO phones and accessories, and trade-in programs. The company also serves business clients with bulk repair services and sales of CPO devices for corporate fleets.

A significant milestone in the company's history was its acquisition by TELUS in July 2020 for a reported $165 million. This acquisition was a strategic move for TELUS to enhance customer retention by offering integrated repair and maintenance services, while allowing Mobile Klinik to accelerate its national expansion plans. Following the acquisition, Mobile Klinik has continued to operate as a distinct brand, serving customers of all carriers. The company has expanded its physical footprint to over 130 locations across Canada and introduced services like mobile Onsite Repair Units to offer greater convenience. A core part of its value proposition is a commitment to sustainability, focusing on extending the lifecycle of devices and reducing e-waste through repairs, refurbishment, and a national parts recovery program.