Milestone Technologies

About Milestone Technologies

Founded in 1997 by Prem Chand, Milestone Technologies, Inc. is a global provider of IT services and digital solutions headquartered in Silicon Valley. Chand's interest in logistics, sparked by working on his family's farm, led him to establish the company to offer customized IT solutions. Initially a small team of engineers serving the San Francisco Bay Area, the company has since expanded its operations globally, including EMEA in 2006 and APAC in 2016.

Milestone Technologies operates as a managed services provider (MSP) and digital solutions consultant, catering to large corporations across various sectors, including technology, media, life sciences, and automotive. The company's business model is centered on providing tailored, end-to-end IT solutions rather than pre-packaged offerings. Revenue is generated through project-based services and ongoing managed service contracts that cover a client's IT infrastructure and business processes. Milestone serves over 200 clients across 35 countries.

Core services include Application Services, AI and Automation, Cloud and Infrastructure Services, Digital Workplace Solutions, and Business Process Services (BPS). The company offers expertise in platforms such as Salesforce and ServiceNow, recently becoming a ServiceNow Elite partner. A key product is Agentforce, a platform for building and deploying AI-powered autonomous agents for employee and customer support. Milestone also provides staff augmentation to bridge skill gaps in client teams. The company has made several strategic acquisitions to enhance its capabilities, including Covestic in 2021 and Suyati Technologies in 2024, adding expertise in Microsoft, Cloud Technologies, and Advanced Analytics. In 2022, The Halifax Group acquired a majority stake to accelerate growth, with H.I.G. Capital remaining as a minority investor.