Mihup Communications

About Mihup Communications

Mihup Communications, established in June 2016 in Kolkata, India, operates as a business-to-business (B2B) conversation intelligence platform. The company was founded by Tapan Barman, Biplab Chakraborty, Sandipan Chattopadhyay, and Sandipan Mandal. CEO Tapan Barman and COO Biplab Chakraborty, childhood friends, previously co-founded Nectar Consultancy Services Pvt. Ltd. in 2008, a venture that honed their expertise in enterprise IT initiatives. Their journey with Mihup began with the vision of creating a platform enabling people to converse with various devices, a concept that attracted Sandipan Chattopadhyay to join the founding team. The name "Mihup" is an acronym for "May I help you please".

The firm targets enterprise clients, including Fortune 500 companies, across sectors like banking and financial services (BFSI), business process outsourcing (BPOs), e-commerce, logistics, and automotive. Its business model relies on B2B SaaS subscriptions, licensing, and fee-for-service arrangements. The company has secured significant funding over several rounds from investors such as Accel, Ideaspring Capital, and Xelpmoc. Mihup has processed over 100 million customer interactions and reports substantial revenue growth.

Mihup's core offering is a proprietary conversation intelligence platform built on in-house Automatic Speech Recognition (ASR) and Natural Language Processing (NLP) technology, designed to be accurate, fast, and cost-effective. A key differentiator is its ability to operate effectively in low-connectivity environments and on edge devices. The platform supports multiple languages, including mixed vernaculars like Hinglish, addressing a critical need in the Indian market. The product suite includes: 'Mihup Interaction Analytics' (MIA or VIA), which transcribes and analyzes 100% of customer interactions across voice, chat, and email to provide insights on customer sentiment, agent performance, and compliance adherence ; 'Automated Virtual Agent' (AVA) for Call Centers, which automates customer query handling with a human-like interface ; and AVA-Auto, an in-vehicle AI assistant for controlling car functions and entertainment. The platform also provides real-time agent assistance, offering hints and knowledge base articles during live calls to improve resolution times and customer satisfaction.