MCA Solutions

About MCA Solutions

MCA Solutions was a provider of service parts optimization solutions, founded in 1999 by Dr. Morris Cohen. The company specialized in software for the post-sales service supply chain, targeting industries like aerospace and defense. Its core offerings included tools for demand forecasting, inventory optimization, supply planning, and performance management, which were available through enterprise, on-demand, and desktop deployment options.

The company's software suite was designed to help businesses manage their global service operations by enabling them to monitor performance and manage inventory levels effectively. Key features included Business Design, Contract Management, Network Design, Lifecycle Management, and Budget Management. This comprehensive approach to service lifecycle management allowed clients to automate and optimize their post-sales service processes.

In March 2012, MCA Solutions merged with Servigistics, a provider of Service Lifecycle Management (SLM) software. The merger was funded by Marlin Equity Partners, Servigistics' majority shareholder, with the goal of creating a more extensive solution for post-sales service automation. Following the merger, MCA's co-founder, Dr. Morris Cohen, remained with the combined entity. A few months later, in October 2012, Servigistics, including the integrated MCA Solutions, was acquired by PTC, a technology company specializing in product lifecycle management (PLM) and other enterprise solutions. The acquisition aimed to establish PTC's leadership in the SLM market by combining PTC's product creation solutions with Servigistics' service-focused offerings. Today, the technology originally developed by MCA Solutions and Servigistics is part of PTC's service parts management solution, which uses AI and machine learning to optimize service supply chains.