Masergy Communications

About Masergy Communications

Masergy Communications operates as a specialized provider of software-defined networking (SDN) and cloud platform services for global enterprises. Founded in 2000 and headquartered in Plano, Texas, the firm was established to offer a more flexible and secure approach to enterprise networking. In August 2021, Comcast Business announced its agreement to acquire Masergy, a transaction that was finalized in October of the same year, aiming to enhance Comcast's portfolio for large and mid-size companies with global operations. Chris MacFarland, who joined as COO in 2008 and became CEO in 2010, played a pivotal role in shaping the company's direction. His extensive background in senior executive positions at telecommunications and technology companies like BroadSoft and McLeodUSA informed Masergy's strategic evolution. Under his leadership, the company expanded its focus from solely large enterprises to include mid-market businesses, significantly broadening its target client base. Masergy's business model is centered on delivering managed services that generate recurring revenue. The company serves a diverse client base across sectors such as healthcare, finance, manufacturing, and entertainment. Its core offerings include Managed SD-WAN, Unified Communications as a Service (UCaaS), Cloud Contact Center as a Service (CCaaS), and comprehensive Managed Security solutions. This product suite is designed to provide secure and efficient management of international operations and networks for its more than 1,400 customers in nearly 100 countries. The company’s platform integrates networking and security, providing services like threat detection and response and cloud access security under the Secure Access Service Edge (SASE) model. This allows clients to outsource complex IT challenges, such as network management and cybersecurity, enabling them to focus on their core business activities.