MaintenanceNet

The firm's core business revolves around a cloud-based software platform designed to automate and scale the management of recurring customer contracts. This platform primarily serves technology manufacturers, distributors, and resellers by helping them track, manage, and renew service agreements efficiently. Revenue was generated by providing these partners with the tools to identify and capture service revenue opportunities, particularly high-volume, low-dollar sales that are often overlooked.

The flagship product, a contract management platform known as ServiceExchange, aggregates and analyzes fragmented customer and contract data. This turns incomplete information into actionable business intelligence. Key features include identifying contracts nearing renewal, those that are overdue, and products that are not covered by a service plan. The platform then automates quoting, notifications, and, in some cases, online ordering, which simplifies the sales process. After the acquisition, the platform became known as Cisco Impact and was integrated into Cisco's Global Customer Success (GCS) organization to help digitize business processes and improve partner and customer engagement.