Lozingle Technology Services

About Lozingle Technology Services

Lozingle Technology Services, operating as Zingle, developed a real-time customer engagement platform focused on the hospitality, travel, and retail sectors. The company was founded in 2009 by Ford Blakely, who was inspired to create a more efficient way to communicate with businesses after getting frustrated with long waits for his morning coffee. This personal pain point led him to develop a two-way messaging platform for businesses and consumers, initially by providing a coffee shop with a dedicated cell phone for text orders.

Ford Blakely, brother of Spanx founder Sara Blakely, served as the Founder and CEO. His background as a business and financial consultant at LECG preceded his entrepreneurial venture with Zingle. The company initially experimented with serving various businesses like restaurants and coffee shops before pivoting to focus primarily on the hotel industry. A significant milestone was its acquisition by Medallia, a leader in experience management, in September 2019 for approximately $42 million in cash. Prior to the acquisition, Zingle had raised at least $15 million in funding from investors including PeakSpan Capital, Rincon Venture Partners, and Crosscut Ventures.

Zingle's core product is a software-as-a-service (SaaS) platform that unifies customer communications from various channels like SMS, Facebook Messenger, and WhatsApp into a single dashboard. This enables businesses, particularly hotels, to engage with guests in real-time for requests, feedback, and personalized services. The platform leverages artificial intelligence and machine learning to analyze message intent, automate responses, and route service requests intelligently. Its technology can translate between more than 90 languages and integrates with major property management and customer relationship management systems. This functionality helps businesses increase operational efficiency, resolve issues promptly, and drive additional revenue through timely and personalized offers. Following the acquisition, the product has been integrated into Medallia's offerings and is now known as Medallia Concierge.