COMPANY PROFILE

Loop Returns

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Retain customers and revenue with the most advanced returns and exchanges app on Shopify

Columbus, United StatesFounded 2017eCommerce & Marketplaces

Valuation $250–500M Last recorded · 2023

Revenue $10–50M Latest reported FY

Headcount 100–500 Current team size

Total funding $100–500M Disclosed equity funding

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About Loop Returns

Loop Returns is a return management platform designed to simplify the return process for both businesses and their customers. The company operates in the e-commerce market, serving a diverse range of clients from fashion brands like Aviator Nation to footwear companies like Bstore and jewelry companies like Studs.

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The business model of Loop Returns is centered around helping brands grow by managing their return processes efficiently. It does this by providing a platform that makes returns stress-free, allowing businesses to focus on their core operations and growth. This not only improves customer satisfaction but also positively impacts the bottom line of the businesses it serves.

Loop Returns makes money by partnering with brands and offering them its return management services. The company has demonstrated its value by helping its partners lower their refund rates and increase upsells and exchanges. For instance, Aviator Nation was able to lower their refund rate by 11% and Bstore improved their bottom line and customer satisfaction scores. Similarly, Studs, a jewelry company, was able to retain additional revenue on over 20% of their returns thanks to Loop Returns.

In summary, Loop Returns is a valuable partner for e-commerce businesses, providing an efficient return management platform that not only enhances customer satisfaction but also contributes to the financial health of the businesses it serves.

Source: Dealroom company data