Liveoak

Liveoak Technologies operates as a cloud-based platform designed to facilitate secure and audited remote agreements, effectively digitizing processes that traditionally required in-person interaction. The company was founded in 2015 by Andy Ambrose and Pete Rung. Their collective experience as sales and technology executives at large financial services firms like John Hancock and Mass Mutual revealed a clear market need for transforming customer onboarding and complex transactions.

The firm's core product is a virtual business platform that integrates video conferencing, collaborative form completion, electronic signatures, and identity verification. This combination of features allows businesses to conduct high-value transactions—such as account openings or virtual inspections—in a remote, auditable environment. The platform caters primarily to enterprise clients, particularly in the financial services sector, helping them to streamline workflows and reduce the friction associated with paperwork-intensive processes. Liveoak's business model focused on providing this enterprise-grade solution to large institutions, with clients including major names like State Farm, Northwestern Mutual, and Prudential.

A significant milestone in Liveoak's history was its acquisition by DocuSign in July 2020 for approximately $38 million in an all-stock transaction. This acquisition was a natural progression of a pre-existing partnership, where DocuSign's eSignature was already integrated into Liveoak's platform. The primary driver for the acquisition was to leverage Liveoak's technology to launch DocuSign Notary, a new offering focused on Remote Online Notarization (RON). Following the acquisition, DocuSign continues to offer the Liveoak platform for other assisted agreements that require facilitation and a clear audit trail.

Keywords: remote agreement collaboration, DocuSign Notary, remote online notarization, virtual interactions, digital transactions, e-signature, identity verification, auditable transactions, assisted agreements, customer onboarding platform, financial services technology, virtual inspections, secure video conferencing, collaborative form completion, Pete Rung, Andy Ambrose, DocuSign acquisition, enterprise cloud platform, digital customer experience, workflow automation