Listen

Listen Labs operates in the customer feedback and market research industry, leveraging artificial intelligence to conduct personalized interviews at scale. The company serves both B2B (business-to-business) and B2C (business-to-consumer) clients, offering a comprehensive suite of services including usability testing, churn analysis, and ethnographic studies. By recruiting participants from a vast pool or integrating with other providers, Listen Labs ensures diverse and relevant respondent demographics. The core business model revolves around automating the interview process, thereby generating detailed and actionable reports that help businesses understand customer sentiments, brand perception, and product feedback. Revenue is primarily generated through subscription fees and service charges for conducting and analyzing these interviews. Trusted by industry leaders and innovators, Listen Labs delivers quick, in-depth insights that drive strategic decision-making.

Keywords: AI-driven, customer feedback, market research, personalized interviews, usability testing, churn analysis, ethnographic studies, actionable insights, B2B, B2C.