Limitless

The company was founded in 2016 by Megan Neale and Roger Beadle under the name 'Limitless Technology'. The co-founders brought complementary experiences to the venture; Beadle had previously built and scaled a successful Business Process Outsourcing (BPO) company, while Neale's background was in product development and user experience. This combination of expertise in customer service operations and technology product design shaped the company's approach.

Limitless offers a platform designed to enhance customer service capabilities for large enterprises. The core product is a gig-economy-based model that connects businesses with a global network of freelance 'Experts'. These Experts are typically brand advocates and experienced users of the client's products or services. They are tasked with handling lower-complexity customer service inquiries, which frees up the client's in-house support agents to focus on more complex and sensitive issues. The platform provides the necessary tools for these Experts to answer customer questions through chat and in-app messaging, effectively acting as an extension of the client's existing customer service team. The business model appears to be based on usage, where clients pay for the volume of customer interactions handled by the platform's Experts.

In 2021, the company announced it had raised $10 million in a Series B funding round. A significant milestone occurred in 2024 when Limitless was acquired by Boldr, a B Corp and purpose-driven outsourcing partner. Following the acquisition, the combined entity aims to leverage Limitless's technology and expert network alongside Boldr's outsourcing services. This strategic move is intended to provide clients with a more comprehensive suite of customer support solutions, blending AI, gig-economy talent, and traditional business process outsourcing.