Level3 AI

About Level3 AI

Level3 AI, founded in 2024 and headquartered in Singapore, operates as an AI-first Business Process Outsourcing (BPO) provider, offering a suite of solutions that combine artificial and human intelligence to manage customer engagement. The company's core services revolve around an AI-native platform designed for BPO, which includes training, grading, and optimizing AI agents.

The firm's offerings include a 'Bot Manager as a Service' that provides automated responses and conversation tagging, AI agents that convert standard operating procedures into scalable AI playbooks, and experienced live agents for handling complex customer issues. Level3 AI supports omnichannel communication, including WhatsApp, live chat, email, and voice calls. The business model shifts from traditional headcount-based pricing to an outcome-based model, aiming to provide better, faster, and cheaper services than conventional BPOs. The company reports significant cost reductions and efficiency improvements for its clients, which include names like Neuron Mobility, GetGo, and Carousell.

Level3 AI's platform integrates with ticketing systems like Zendesk and utilizes a technology stack that includes Amazon Web Services for data storage, and Microsoft Azure and Google Workspace for large language model serving. The company has achieved ISO/IEC 27001:2022 and ISO/IEC 42001:2023 certifications, underscoring its commitment to information security and AI management systems. As of 2024, the company is listed with a small team and is co-founded by its CEO, Harry Honghai Yu.