KUZEN

About KUZEN

Kuzen, Inc. provides a no-code, AI-powered conversational design platform named 'KUZEN' that enables businesses to build and deploy sophisticated chatbots. The company was founded as Concierge Inc. in February 2015, and officially established in 2016 by CEO Shogo Ohta and CTO Kota Shirakura. Ohta previously worked in M&A advisory at JPMorgan Securities and later in VC and private equity investment at the Innovation Network Corporation for Japan, while Shirakura has a background in big data analysis and IT service development at Accenture. On its 11th anniversary in March 2026, the company rebranded from Concierge to Kuzen and renewed its corporate vision to "Create a world-class company".

The KUZEN platform is a SaaS solution designed to help companies with marketing, customer support, and digital transformation (DX). It features a drag-and-drop interface for creating conversational scenarios, analytics dashboards, and integrations with over 30 external systems, including CRM/SFA tools like Salesforce, communication platforms like LINE and Slack, and generative AI technologies like GPT-4. The platform is primarily utilized for automating customer and internal inquiries, as well as for 1-to-1 marketing through LINE, a popular messaging app in Japan. Kuzen serves a variety of clients, from startups to large enterprises, across different sectors. The business model includes subscription-based fees and performance-based compensation, with some services offered on a pay-per-conversion basis.

The company's offerings aim to enhance customer engagement, improve conversion rates, and increase operational efficiency. Key features include tools for preventing website cart abandonment, retargeting users through LINE pop-ups, and providing personalized customer experiences based on user data and web behavior. The platform also supports a hybrid approach, allowing for seamless switching between AI-powered chatbots and human operators for complex queries. In addition to the core chatbot product, Kuzen has developed an "AI Agent" solution that autonomously executes tasks to achieve business goals, from marketing strategy to data analysis. The company has raised approximately $8.7 million in funding over several rounds, with major investors including The University of Tokyo Edge Capital Partners (UTEC).