Koala Mattress & Furniture

The company's business model is centered around online sales, which eliminates the overhead costs associated with physical showrooms. This allows Koala to offer competitive pricing on its products. A key component of its value proposition is customer convenience, highlighted by a 120-night risk-free trial, rapid delivery (including a four-hour delivery service in Australian metro areas for orders including a mattress or furniture), and a simple returns process where the company arranges for the pickup of returned items at no charge. Revenue is generated directly from the online sale of its products. The company has expanded its operations internationally, with a presence in Japan and the United States.

Koala began by focusing on a single mattress-in-a-box, engineered with its proprietary Kloudcell® foam, which was designed to offer support and breathability suited for the Australian climate. Since its launch, the product line has expanded significantly to include a full range of home furniture such as sofas, sofa beds, bed bases, pillows, and homewares. Product design is a core focus, with an in-house team in Sydney dedicated to creating furniture that is easy to assemble, often without tools, and features modular and adaptable designs. Many products have received accolades, including Australian Good Design Awards.

A central element of Koala's brand identity is its commitment to social and environmental responsibility. The company is a certified B Corporation, meeting high standards of social and environmental performance, accountability, and transparency. It is also a member of 1% for the Planet, donating a portion of sales to environmental causes. This commitment is demonstrated through partnerships with organizations like the WWF to support koala and wildlife conservation, with donations made for mattresses and sofas sold. Koala prioritizes the use of sustainable materials, such as FSC-certified timber and fabrics made from recycled or plant-derived materials like TENCEL™ Lyocell fibres.