Kivra

About Kivra

Kivra operates a digital mailbox service, providing a centralized and secure platform for individuals and businesses to receive, manage, and archive important documents electronically. Founded in 2011 by Robert Wahlström, who previously served as the head of business development at Klarna, the company emerged from an earlier venture called Evolope. Evolope launched a niche service, Kreditkopia.se, to replace physical credit reports with digital versions. Recognizing the broader potential for digital communication, the company was rebranded as Kivra in 2012, with serial entrepreneur Stefan Krook joining as chairman and a key investor. Krook, a graduate of the Stockholm School of Economics and founder of the telecom operator Glocalnet, brought experience in challenging established industries and a focus on social impact. The initial idea was to eliminate the waste and inefficiency of physical mail, a concept that resonated with both founders' goals.

The company's business model is centered on B2B clients—companies, public authorities, and organizations—who pay to send documents through the platform. For individual end-users, the service is free, functioning as a secure digital hub for everything from invoices and payslips to official government correspondence and digital receipts. Revenue is generated from the senders, who benefit from cost savings on postage and printing, as well as higher engagement and faster payments from recipients. Kivra serves a broad market, including private sector companies across industries like finance, insurance, and energy, as well as public sector entities such as the Swedish Tax Agency. The company also offers Kivra Business, a freemium service for companies to receive their own mail digitally, with a premium tier that handles all incoming paper mail through scanning.

The Kivra platform is accessible via a mobile app and web browser, designed for security and ease of use. Users can receive documents, pay bills directly within the app, store receipts, and upload their own important files. Key features include notifications for new mail, payment reminders, the ability to sort documents by category, and securely share files. The service integrates with BankID for secure user verification. For its business clients, Kivra provides a "Sender Portal" to manage and customize communications, including adding branding elements and targeted marketing campaigns. The platform supports sending a wide array of documents, such as letters, invoices, payslips, contracts, and booking notifications. This digital infrastructure aims to create a more sustainable and efficient alternative to traditional mail, positioning itself as an essential service for daily administration for a significant portion of the Swedish population.