KHAL

About KHAL

KHAL provides an AI-native platform designed for enterprises to build, deploy, and scale AI agents for the entire customer journey. The company's operating system allows clients to create autonomous agents for functions such as sales, customer support, collections, and retention. The platform is built to be omnichannel, enabling voice and chat agents to operate across various channels in multiple languages while maintaining the same context and quality. KHAL's technology consists of four main layers: building agents, connecting applications, understanding data, and engaging customers. The 'Agent Builder' is designed to capture the knowledge of a client's best employees and business rules to create trusted, autonomous agents rather than scripted bots. The 'App Builder' provides visual dashboards and real-time analytics, creating a centralized place to operate the entire customer journey. This integrated system is designed for rapid deployment, with the company stating it can go from kickoff to production in 15 days. The platform aims to resolve, sell, and retain customers by orchestrating data and integrating with existing applications. It can automate end-to-end workflows, such as credit approval and document validation, and is adaptable to legacy systems. For customer retention, it identifies churn signals and provides personalized offers. In collections, it facilitates negotiation at scale within a client's predefined rules. Keywords: AI agents, customer journey, CX platform, AI-native, omnichannel agents, voice agents, chat agents, agent builder, customer retention, sales automation, collections automation, BPO automation, customer experience, enterprise AI, workflow automation, real-time analytics, data orchestration, app integration, customer support AI, business process optimization