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Kapture CX
A customer support automation platform for all channels, including a helpdesk, CRM, live chat, and chatbot
About Kapture CX
Kapture CX is a SaaS-based customer support automation platform that helps businesses to manage all their customer interactions in one place. The platform is omnichannel, meaning that it supports a wide range of channels, including email, chat, social media, and voice. Kapture CX also includes a number of features to help businesses to automate their customer support, such as a self-service portal, a knowledge base, and a chatbot.
The company's business model is based on a subscription fee, which varies depending on the number of users and the features that are required. Kapture CX's target market is primarily enterprises, and the company has a number of large customers in a variety of industries, including retail, travel, and financial services.
Kapture CX is a comprehensive customer support platform that can help businesses to improve their customer service and to reduce their support costs. The platform is easy to use and it is backed by a team of experienced support professionals.
Source: Dealroom company dataKnowledge graph
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Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| SERIES BOther financing | Jun 2026 | $10M | $40M | Cactus Venture Partners · Bajaj Finserv · India Alternatives Private Equity Fund | ↗ |
| SERIES AOther financing | Dec 2023 | $4M | $16M | India Alternatives Private Equity Fund | ↗ |
Growth signals
Latest recorded traffic for Kapture CX is 30K monthly website visits, down 23.1% over the last three months. Kapture CX's team grew 11.1% over the past year.
Open positions
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Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Series A3 investors entered at this stage
Cactus Venture Partners- IFIndia Alternatives Private Equity Fund
Bajaj Finserv
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about Kapture CX on X, ranked by likes and reposts, corporate channels excluded.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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